Shipping policy

Last Updated: January 14, 2025

Shipping Policy

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through EbayZon Express ("we," "us," or "our") via ebayzonexpress.com (the "Site"). By making a purchase on our Site, you agree to the terms outlined below.

Order Processing

  1. Order Confirmation: Once your order is placed, you will receive a confirmation email summarizing the details of your purchase.

  2. Processing Time: Orders are processed and forwarded to our supplier for fulfillment within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day.

Shipping and Delivery

  1. Shipping Responsibility:

    • All shipping is fulfilled directly by our suppliers.

    • Shipping timelines and delivery estimates depend on the supplier’s policies and the shipping method chosen during checkout.

  2. Delivery Times:

    • Estimated delivery times vary by supplier and destination.

    • Typical delivery time is between 7 to 30 business days.

    • Delays may occur due to customs processing, weather, or other unforeseen circumstances.

  3. Shipping Fees:

    • Shipping fees will be calculated at checkout and depend on the destination and shipping method selected.

    • Any applicable customs duties, taxes, or additional charges are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number (if available) to monitor your shipment’s progress. Please note that tracking information is provided directly by the supplier and may take time to update.

Returns and Refunds

  1. Supplier-Managed Returns:

    • Returns are handled directly by the supplier. Specific return policies may vary depending on the product and supplier.

    • For return inquiries, please contact us at ebayzonexpress.com@gmail.com. We will provide guidance on initiating the return with the supplier.

  2. Refund Eligibility:

    • Refunds are issued in accordance with the supplier’s policies.

    • Refunds for items lost or damaged during shipping may require evidence such as photos or confirmation from the shipping carrier.

Address Errors and Delivery Issues

  1. Incorrect Shipping Information:

    • It is the customer’s responsibility to provide accurate shipping details at checkout.

    • We are not responsible for items lost or undeliverable due to incorrect address details.

  2. Failed Deliveries:

    • If an order is returned to the supplier due to failed delivery attempts, additional shipping charges may apply for reshipment.

Shipping Limitations

  1. We currently ship to most locations worldwide. However, shipping availability is subject to the supplier’s restrictions.

  2. Certain regions may experience delays due to local regulations or shipping carrier limitations.

Legal Disclaimer

  1. Liability:

    • EbayZon Express is not liable for delays, losses, or damages caused by shipping carriers or other third-party providers.

    • Any disputes or claims related to shipping should be addressed directly with the supplier or shipping carrier.

  2. Force Majeure:

    • We are not responsible for delays or failure to fulfill orders due to events beyond our control, such as natural disasters, government actions, or other force majeure events.

Contact Us

For any shipping-related inquiries or concerns, please contact us at:

Email: admin@ebayzonexpress.com
Address: 166 Hobart Road, Kings Meadows, TAS, 7249, Australia